Buyer Frequently Asked Questions
How do I track the shipment of my art work shipment?
After receipt of the payment of the purchase pice I will ship the art work as soon as possible and send the track & trace code by mail, whatsapp or any other electronic means as possible, so tracking becomes possible immediately.
Will the artwork include the artist’s signature?
Yes, it will. I always sign my work.
Will my artwork arrive ready to hang?
Not in most cases. Pastel, colored and graphite pencil drawings need to be fitted in a passepartout and framed behind a glass sheet. The latter especially makes it almost impossible to transport it without fractures. Besides that, passepartout and framing size and color are dependant on the buyer’s taste. The price calculation of drawings has taken this fact into account. An exception are many of my oil paintings on wood panels because these have to be framed in order to avoid damage to the edges. In case the art work is offered with a frame, such is stated in the description that goes with the artwork.
How long it will take to receive my order?
That totally depends on size, the purchase price and destination. To all major countries with well established postal services, like the United Kingdom, France, Germany, the U.S., shipment takes about 1 to 2 weeks. To asian countries like South Korea and China shipment can take up to 3 or 4 weeks. A major factor is whether a certain purchase amount is invoking custom duties to be paid. The fact that art works with a certain value will have to be looked at by local custom services, also is a factor. Shipment within the European Union usually takes a little less time.
Can I cancel an order prior to shipment?
No, that is not possible. As soon as the purchase price is received, the purchase agreement is made.
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