Frequently Asked Questions
General
Will the artwork include the artist's signature?
Yes, it will. I always sign my work.
Will my artwork include a Certificate of Authenticity?
Yes, it will. I always include a signed and dated CoA (Certificate of Authenticity).
Will the artwork include a Frame and Glass Window?
Not in most cases. Pastel, colored and graphite pencil drawings need to be fitted in a passepartout and framed behind a glass sheet. The latter especially makes it almost impossible to transport it without fractures. Besides that, passepartout and framing size and color are dependant on the buyer’s taste.
Price calculation of drawings has taken this fact into account. An exception are some of my oil paintings on wood panels. Some of them are framed in order to avoid damage to the edges. In case the art work is offered with a frame, such is stated in the description that goes with the artwork.
What's your privacy policy with regard to my personal information like name and address?
I do not share personal information with third parties. Data collected from orders and from email correspondence is held in accordance with European GDPR 2018 laws. See Legal for more.
What payment methods do you accept?
I accept all major credit cards, banks and PayPal
What if my payment method is not listed?
If you do not have none of the offered payment gateways you can send me a mail (see ‘Contact’ in the menu) and I will send you my banck account.
After the receipt of payment I will send you the file right away. I will update when I will have implemented other payment gateways.
Buying Original Artworks
How do I purchase your artwork?
You can click on the blue cart under the picture of each artwork (see ‘portfolio’ in de menu) and order from there.
What is included in the price?
The price includes all taxes like VAT, transport insurance and shipping, exclusive possible import duties. These can be charged by the country of destination.
What happens directly after I placed an order?
I will contact you directly with a mail as specified by you in the order form. After the receipt of the purchase price I will confirm this and pack and ship the artwork.
Shipment
How do I track the shipment of my art work shipment?
After receipt of the payment of the purchase pice I will ship the art work as soon as possible and send the track & trace code by mail, whatsapp or any other electronic means as possible, so tracking becomes possible immediately.
How long it will take to receive my order?
That totally depends on size, the purchase price and destination. To all major countries with well established postal services, like the United Kingdom, France, Germany, the U.S., shipment takes about 1 to 2 weeks. To asian countries like South Korea and China shipment can take up to 3 or 4 weeks.
A major factor is whether a certain purchase amount is invoking custom duties to be paid. The fact that art works with a certain value will have to be looked at by local custom services, also is a factor. Shipment within the European Union usually takes a little less time.
Can I cancel an order prior to shipment?
No, that is not possible. As soon as the purchase price is received, the purchase agreement is made.
Faulty Goods / Guarantee
What happens if an artwork turns out to be damaged upon arrival?
First, send me a picture and notify per mail, providing details of the problem. Then I will assess the situation and in case the conclusion it’s not the buyer’s fault I will refund the purchase price.
Printables
What are Printables?
Printables are photos (jpg-format) of my art works in high resolution. You can download them as digital files. Most of them are 600 dpi or more and are suitable for all small, medium and big paper and canvas sizes. Customers all over the world are happy with the quality.
Why would I need a printable?
Because of the freedom to print it out yourself. You can use your own printer or have it print out in a printshop or use an online print company.
Is a printable expensive?
No, only € 3.99 each.
What happens after payment?
After payment, you will be directed to the order page with the total amount of paid sum. The download link is there (purple bar (see step 9 below) with the name of the printable) You can click on that to download it.
You will also receive an email containing a link to download your files. Please check your spam / junk folder if you will be unable to find the email.
Download this file to your computer or mobile device by clicking on the aforementioned download link (step 10, 11 and 12 – see below).
Click on one of the pictures below to enlarge.
How do I use a printable?
Once downloaded, you can then print out your files on your home or office printer, upload them to an online service or email your files to a local print shop. All of my designs work well on a variety of print surfaces – paper, card stock, wood, canvas, etc.! Personal use only – commercial reselling is not permitted.
In store printing services are:
– In the U.S.: Staples, FedEx Kinko’s, Walgreen’s, Walmart, Target, Costco
– In Canada: Staples, Walmart, Costco (for Costco advice, see https://snaphappymom.com/print-better-at-costco/)
– In the U.K.: Boots
– In the Netherlands: HEMA
– In Australia: Officeworks and Harvey Norman: PRINT INSTRUCTIONS
– In New Zealand: Harvey Norman
Online print services to which you can upload are:
– Albelli (dutch)
– Whitewall (German)
– Photobox (U.K.)
– Shutterfly (U.S.A.)
– Alibaba (中国)
– Copymax (Россия)
I print myself. What paper shoud I use?
This is a personal choic but heavyweight matte paper is preferable.
Many office supply stores sell high quality heavyweight matt photo paper that will work well with your desktop printer. You can also use satin, semi-gloss or glossy paper for your prints, both for my colored as well as monochrome art works.
I want a print, not a printable
That is quite alright. I understand that not everyone wants to download a file and take the effort to bring it to a print shop or service.
See more under ‘Prints’ on this page.
I like an artwork but it’s not listed as printable
Do you see an art work that is not added yet? Mail me and I will put it online for you.
What is the difference between a printable and a print?
A printable is a downloaded file (from my website to your computer) to print out. On your computer it looks something like below:
A print is already printed (on paper, alumininum, glass or whatever surface might be convenient).
Why does a print cost more than a printable?
Because a print is a physical product handled by more parties such as the POD (Print on Demand) website, the actual print company who executes the print order and the transport companies who delivers the print product on your doorstep. I’m also such a party, receiving appr. 9% royalties of each sale by a POD company.
What other benefits do printables offer?
a)
Costs less than a print. Website that offer prints charge money for their added value as well and shipment can be expensive.
b)
You can print them out by your local printshop. Put in a passepartout and framed it will look great.
c)
Sometimes prints arrive damaged or do not suit expectations. Complaints and returns are such a drag long distance.
d)
There are plenty of print shops or services all around the world. A glass window in the frame survives transportation to your home by car better than by plane.
e)
Full control over color, size and appearance of passepartout, surface, framing and glass.
Could you give me an example of a framed printable?
Prints
Are prints of my artworks available?
Yes they are. Click on one of my artworks in ‘Portfolio’ or ‘Shop’ and click the icon in the third bar under the picture. Preferred partner is Redbubble with 90+ print products per artwork.
You can also visit one of the print websites below (links are directly to my prints):
When I order a print through your website, what happens next?
Basically your order through a third party like preferred print parner Redbubble who handles all your orders of printing out my artworks. They are called Print-on-Demand companies (POD) and cover worldwide service.
What are the costs for a print of your arwork?
That depends. A postcard costs appr. € 3.00 and a fullsize canvas print incl. frame will cost over € 300.00
What's the return policy with regard to prints?
Each POD website (Print on Demand) I work with has its own ‘not satisfied, money back’ policy. You can read their general conditions.
